Privacy and security
We take the safety and security of your details seriously at ActivInstinct, which is why whenever we collect any details from you we will always use a secure encrypted form to do so. When you submit your details to us they are encrypted into a secure code that only we have the key to decipher.
We keep all of your personal information on a secure server and treat all information you provide us with as confidential. For added security, we do not keep any card payment details on our database. Instead, we use a secure payment gateway to verify all transactions and guard against fraud, which only passes a secure code to us that does not contain any sensitive data once it has approved the transaction.
We only use your personal information for the following purposes:
Processing your order(s)
Administering your account (if you have one)
Communicating the status of your order to you
To administer this website
To serve website content to you
To notify you of special offers, products and services that you may be interested in provided you have consented for us to do so
To run any competitions that you have entered
To administer any promotional offers or discounts that you are entitled to
We may contact you using any of the information you have provided us, such as by email or telephone for the above purposes. If you have opted in to receive marketing communications you are able to unsubscribe at anytime just by letting us know via email to firstname.lastname@example.org.
We may also collect data (user information) on your browsing habits whilst on our site (such as the URL or advert you came from, the geographical area of your computer, the pages you browsed and the search terms you entered whilst on our Website). This is common when shopping online and allows us to improve our Website, your user experience and our quality of service. We will collect this information as a matter of course for all users who access our Website whether they are registered with us or not.
We may disclose your personal information to reputable third parties (such as payment processing companies or couriers) who help to process and fulfil your order. We require that these companies treat your personal information as confidential and comply fully with current UK consumer and Data Protection legislation. Aside from this, we will not pass on your personal information to any third parties unless you give us your permission to do so.
If the police or any other regulatory or government authority requests your personal or user information in relation to an investigation into suspected illegal activities, then we may be obliged to provide it to them.
4 Hertsmere Industrial Park
You can also contact us by telephone on 08452 702 010 or via email to email@example.com
Cookies are completely safe and do not store any personal information, but allow us to understand when you visit our Website, how you use it and what products and services you might be interested in. This enables us to personalise the content you see on the Website so that we show you things that are most relevant to you and also to test changes to the Website to improve your online experience. For more information on cookies, you can visit the Information Commissioner's Office website www.ico.gov.uk
If cookies are not enabled on your computer then you will not be able to shop on our site as we use them to record what products you place in your shopping basket. By using our site, you consent to cookies being used as we set out here.
To check whether you have cookies enabled on your computer, and easy way of doing this is adding a product to your shopping basket and if you are taken to the basket and the product you added is there then you already have cookies enabled.
If you want to check in your browser’s actual settings, then this will vary depending on the type of browser you have. If you have a PC then click help on the menu bar at the top of your browser (if you can’t see this then press the alt key once and it should display), and select the ‘about’ option. If you have a Mac, whilst you are in the browser window, click on the Apple menu and select the ‘about’ option.
Checking if cookies are enabled
For PC browsers
Microsoft Internet Explorer:
Click on the ‘tools’ button at the top right of your browser (it looks like a cog) and choose ‘Internet options’. Once this opens, click on the ‘Privacy’ tab and set the privacy level to medium, which is the recommended setting and will allow cookies. A setting higher than medium will disable cookies and you will be unable to shop on our site.
Click on the ‘tools’ button at the top right of your browser (it looks like a spanner) and choose ‘settings’. Once this opens, click on show advanced settings, scroll to the privacy section and click on ‘Content settings’. Once here, select ‘Allow local data to be set’ (this is Google’s recommended setting). If other settings are selected then you will be unable to shop on our site.
Click on ‘Tools’ at the top of your browser (you may have to press the alt key to display this) and select ‘Options’. Once this opens, select ‘Privacy’ and make sure that the ‘Tracking’ checkbox marked ‘Tell websites I do not want to be tracked’ is left unchecked. If this is checked then you will be unable to shop on our site.
Click on the ‘settings’ button at the top right of your browser (it looks like a cog) and select the ‘Preferences’ option. Once this opens, select ‘Privacy’ and for the ‘Block cookies’ option, select ‘never’. Blocking cookies will mean that you are unable to shop on our site.
For Mac browsers
Microsoft Internet Explorer:
Click on 'Explorer' at the top of your browser and select the 'Preferences' option. Once this opens, scroll to ‘Cookies’ under ‘Receiving Files’ and select the ‘Never Ask’ option. If another option is selected then you will be unable to shop on our site.
Click the ‘Safari’ button at the top of your browser and select the ‘Preferences’ option. Once this opens, select ‘Privacy’ and for the ‘Block cookies’ option, select ‘never’. Blocking cookies will mean that you are unable to shop on our site
Click the ‘Firefox’ button at the top of your browser and select ‘Privacy’, then select ‘Firefox will’ and select ‘Use custom settings for history’. Check ‘Accept cookies from sites and ‘Accept third-party cookies’ and select ‘Keep until they expire’ and click ‘OK’. If you do not select to accept cookies, you will be unable to shop on our site.
Click on 'Menu' at the top of your browser and select 'Settings', then 'Preferences'. Once this opens, select the 'Advanced' tab and select the 'Accept cookies' option. If this option is not set to accept cookies then you will be unable to shop on our site.
Cookies we use
|basket||This cookie keeps track of items selected and place in the basket and allows the checkout process to function.|
|profile||This cookie enables us to serve relevant products and offers to customers based on browsing behaviour.|
|userregion||This cookie enables us to display content that is relevant to your country (including pricing and delivery options).|
|These cookies enable us to display and determine the correct version of our website to a user such as the desktop version - or a version tailored to mobile devices.|
|These cookies are placed by Google Analytics, which we use to record anonymous statistics about the usage of our site.|
|These cookies are placed by Maxymiser, which we use to carry out tests for new website functionality and to serve product recommendations to customers.|